Five Tools

Set Your Own Limits at Mrpunter Casino

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, self-exclusion periods and reality checks.

Set a Limit

Gaming Control Board licensedOperating under OGL/2013/7328/092 since 2013, with independent audits by Gaming Laboratories International and BMM Testlabs

Before You Play

What Should I Know Before Playing?

Plain facts first, the same way we keep every other part of the account clear.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2013/7328/092

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Where to Start

Switch On the Controls You Need

After this section you will know which tool matches the moment you are in.

A Fixed Deposit Ceiling

Capping what reaches your balance stops a session running past what you planned. Switch it on before your first deposit, not after a heavy night.

Hard Stop on a Bad Run

A loss limit ends the session at a set drawdown, so a bad run has a floor. Turn it on when you want a hard stop you do not have to judge in the moment.

Set a Time Reminder

A reminder at a chosen interval tells you how long you have been playing. Set it when you tend to lose track of the clock on a long evening.

A Break You Commit To

A self-exclusion closes the account to play for the period you pick, and the login is read-only from then on. Choose it when limits have not been enough.

What Have I Spent?

A reality check interrupts play to show your time and spend so far. Switch it on if you want the numbers in front of you rather than in memory.

Your First Limit

A Limit Set Before Play

We keep the path short, because a limit is worth more before play than after it.

Are These Details Right?

Open the profile menu from the account view and check that the details shown are yours and current before changing anything.

Pick the Right Control

Pick deposit, loss or session time depending on what you want held back, then choose an amount or interval that fits your budget.

Choosing the Period

Decide how long the limit should stand, checking that the period matches how you actually play rather than how you hope to.

Confirm the New Limit

Save the change and reopen the limits screen to confirm the new figure appears there before you sit down to play.

Pause for Today or Step Away for Longer

A Short Break, Then Back. Take a time-out when you want a break of hours or days rather than a long stop. You switch it on in your account settings and it runs for the period you pick, from hours up to days. Until it ends, your account stays closed for play.

A Long Stop You Cannot Shorten. Self-exclusion closes your account for a long period, and it cannot be undone early once it starts. Set it in your account settings and choose the period it should run. While it lasts, no game access is available to you.

Your Account, Not a Register. New Zealand has no national self-exclusion register, so your casino account is where you exclude yourself. Set the period in the account itself, and the Gambling Helpline Aotearoa can talk through what comes next.

Support Nearby

When You Want to Talk to Someone

Mrpunter Casino keeps these contacts beside your account tools, so nobody has to search alone.

Gambling Helpline Aotearoa

Ring or free text this line any hour of the day, every day of the week. It takes calls from players and from relatives, and what you say stays confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with this foundation, which also offers peer and cultural support through clinics nationwide. Reach the team by freephone or text on weekdays, 8:30 to 17:00. pgf.nz

Safer Gambling Aotearoa

Read this Health New Zealand site to learn the signs of harm, pick up practical tips and find support close to home, whether you gamble or live with someone who does. safergambling.org.nz

Notice These Signs, Then Set a Limit

Noticing these patterns early gives you room to act while play is still entertainment. A deposit limit or a pause is a sensible first move, and arrange one before the next session rather than after a loss.

Read down the list and count how many sound like your own week.

Playing longer than you planned
Chasing a loss with another deposit
Hiding your play from people close to you
Borrowing money to keep playing
Feeling restless when you cannot play
Spending money set aside for bills
Playing to escape a flat or low mood

Protection and support

Read These Before You Set Anything

Useful once you have opened your account section and want a plain answer before confirming anything.

Do the limit settings in the mobile version work the same way?+

Yes. Log in through your phone browser and the account section holds the same deposit limits, loss limits, session time reminders, reality checks and self-exclusion periods as the desktop version. Nothing is hidden on a smaller screen, so a ceiling you confirm on mobile counts everywhere on your account.

Can a self-exclusion be lifted before the chosen period runs out?+

No. It stays in place for the whole period you chose, which is what makes it useful when a short break feels too easy to undo. Pick a length you can live with, because the block will not come off early just because the urge has passed.

What changes during a short pause, and when is play possible again?+

A pause locks access for the number of days you pick, while your balance and history stay untouched. Play opens again by itself when that window closes, so there is no step to remember. Choose the pause when you want breathing room, not a full exclusion.

Where can a family member get advice about someone else's gambling?+

Gambling Helpline Aotearoa is free on 0800 654 655, day or night, and its advisers speak with relatives as well as players; free text 8006 works too. The Problem Gambling Foundation offers counselling and cultural support at 18 clinics, freephone 0800 664 262, text 5819, weekdays 8:30 to 17:00. Safer Gambling Aotearoa lists signs of harm and a local support finder for whanau.

Can a limit I already confirmed be changed further down the line?+

Yes, you can change it in the same account section, and your record of earlier limits stays visible to support staff. Treat each change as a fresh decision made before play, not as a repair job after a losing session.

Does self-exclusion stop me playing at other casinos as well?+

No. New Zealand has no national self-exclusion register, so an exclusion set here covers Mrpunter Casino only. If you want distance from every operator, set a separate exclusion in each account you hold, and back it up with the helpline if that feels hard to do alone.